Privacy Policy

Cognativ, Inc. (the “Company”)

4387 W Swamp Rd #246, Doylestown, PA 18902

Introduction

The Company (“we,” “us,” and “our”) is committed to ensuring that it complies with all applicable legislation, including legislation respecting privacy and the use of personal information it collects in the course of its business. In this Privacy Policy, the term “Service” means any service or services, software, website, or sites used as further described in the Company’s Terms of Use (the “Terms”). The Terms are the terms and conditions which apply to and govern a person, firm, or corporation (a “Customer”) who/which buys from the Company, participates in, or uses any Service or Services, software, other product, website, or sites (individually an “Offering” and collectively the “Offerings”) offered or supplied from time to time by the Company and/or uses any Service or Services.

Information We Collect

We only collect and use your personal information for purposes directly associated with our business activities, or as permitted by law. For example, we only collect personal information from individuals when they volunteer their information in the following types of situations: when you subscribe to updates or newsletters; request a demo; purchase or use the Services; register for workshops, events, and/or webinars; participate in a promotion; use an Offering; use the Cognativ product; send us a comment about our business; respond to a question or concern which we have; or download promotional material on https://www.cognativinc.com (the “Website”).

We collect several types of information from and about users of our Website, including information:

by which you may be personally identified, such as, but not limited to, name, IP address, and e-mail address ("Personal Information");
that is about you but individually does not identify you, such as generalized demographic information (for example age range, gender, etc.), and general location; and/or
about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

Directly from you when you provide it to us;
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies; and
From third parties, for example: Google.

Data Collection Practices

Provided Information: When you engage with our platform, whether by completing online forms or using our services, we collect data. This may include, but is not limited to, data shared during registration, service subscription, product purchases, or service requests. Additionally, we may request information when you participate in our promotions or when seeking assistance with any issues related to our website.
Communication Logs: Should you reach out to us, we will maintain records of the communication, which may include your email address as part of our correspondence archive.
Usage Insights: We analyze various metrics related to your email interactions, such as scoring, mood assessment, and frequency of use, which help us tailor our core services to better suit your needs. It's important to note that our policy is to not store any of your correspondence with external parties during your usage of our software.
We process your personal information based on your consent, to fulfill our contractual obligations, comply with legal requirements, or protect our legitimate interests, as applicable.
Survey Participation: We value the feedback you provide through surveys and may collect data based on your voluntary participation.
Transaction Records: We document the details of your transactions conducted via our website, which may encompass completing order fulfilments. For transactions, we may need to collect financial details to process orders.
Website Interactions: Your interactions with our website, reflected in your search queries and site navigation, are noted. While providing this information is at your discretion, it is essential for the delivery of certain services you may seek from our platform.

Please be aware that withholding certain information may impact the availability and quality of the services you request from us.

Data Retention

Our commitment to data minimization and relevance is unwavering. User data that has no relevance to Cognativ is not stored with Cognativ. We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or as otherwise permitted by applicable law. Data that is stored includes emails that were sent and received with the help of the Cognativ platform. Users can request the deletion of their personal information by reaching out to privacy@cognativinc.com, underscoring our adherence to privacy rights and data protection principles.

User Requests and Privacy Concerns

Users can report privacy concerns or violations by emailing privacy@cognativinc.com. We will investigate and address any reported concerns in a timely manner.

Data Breach Procedures

In the event of a personal data breach concerning personal data processed by us, we will notify the relevant supervisory authority within 72 hours of becoming aware of it, and affected individuals without undue delay as required by law. We shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. Such notification shall contain the details of a contact point where more information can be obtained, a description of the nature of the breach (including, where possible, categories and approximate number of data subjects and personal data records concerned), its likely consequences, and the measures taken or proposed to address the breach, including, where appropriate, measures to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide all information at the same time, the initial notification shall contain the information then available, and further information shall, as it becomes available, subsequently be provided without undue delay.

Data Storage and Third-Party Integrations

We prioritize the security and confidentiality of your personal information. User data, including email interactions, is managed with utmost care and is stored on secure servers. Specifically, email user data is accessed via email API via Cognativ services on AWS servers which are configured to not accept direct external connections, ensuring user data safety. This architecture guarantees that email user data is not shared with any 3rd party, but only with the user and the parties the user has authorized to share the data with. This distinction clarifies that any sharing of email credentials with third parties is beyond Cognativ's control and scope. Where personal data is transferred or shared outside the European Union (EU) Countries, we ensure appropriate safeguards are in place, to protect your data.

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to any Website. We do not knowingly collect information from children under 18 and do not direct our Website for use by individuals under the age of 18. If you are under 18, do not use or provide any information on the Website or on or through any of its features/ register, make any purchases through the Website, use any of the interactive or public comment features of the Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at privacy@cognativinc.com and we will promptly remove the information.

Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at our discretion and at any time. When we make material changes to this privacy policy, we will provide notification by email or through a notice on our website homepage.

Your Rights and Choices

You have the right to access, correct, update, or delete your personal information.
You may also request restriction of processing, object to processing, or request data portability.
To exercise these rights, to the extent permitted by law, please contact us at privacy@cognativinc.com.
California residents have the right to request information about the categories of personal information we collect, use, disclose, or sell.
Currently, we do not sell your personal information. Should this practice change in the future, you will be provided with a clear mechanism to opt out.
We will not discriminate against you for exercising your rights under California privacy laws.

We may deny a consumer’s deletion request if retaining the information is necessary for us or our service providers or customers to:

Complete the transaction for which we collected the personal information, fulfill the terms of a product warranty or product recall conducted in accordance with federal law, provide a good or service that a consumer requested, take actions reasonably anticipated within the context of our ongoing business relationship with that consumer, or otherwise perform our contract with that consumer.
Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the ability to complete such research, if a consumer provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on a consumer’s relationship with us and compatible with the context in which the consumer provided the information.
Comply with a legal obligation.

Opt-Out of Communications

If you would like to not receive further communications from us, you may contact us at any time by email (see address above), and in the “subject line” type “Unsubscribe.” Some communications you receive from us may contain an “Unsubscribe” link. If you wish to inform us that you no longer wish to receive those communications, you can do so by using that link to communicate your wishes.

Cookies and Tracking Technologies

Note that when you use the Service (whether by way of a purchase or otherwise), a cookie (a very small text file) may be placed on your computer (if it is accepted), and we collect certain information about your computer hardware and software to provide us with general statistics regarding the use of the Service, including without limiting the generality of the foregoing, the collection of the Service visitation statistics; your IP address; browser type; operating system; and access times. This information is used for managing our business operations, to identify unauthorized attempts to upload or change information that could otherwise cause damage to us, to our Services, or to other products or other persons, firms, or corporations, and to evaluate and improve the effectiveness of our communications, Services, and Offerings.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, ways in which we collect and use a consumer’s personal information, how to receive a copy of the Privacy Policy and/or this Statement in an alternative format (for consumers with a disability), a consumer’s choices and rights regarding such use, or to exercise consumer rights under California or other state law, please do not hesitate to contact us at:

Cognativ, Inc.

4387 W Swamp Rd #246,

Doylestown, PA 18902

Email: privacy@cognativinc.com

This Privacy Policy is reviewed periodically, at a minimum annually. Last reviewed on 05 June 2026.